Effective Date: 10 September, 2024
At Saket Sweets, we are committed to safeguarding your privacy and ensuring your personal information is protected. This privacy policy outlines how we collect, use, and protect the data when you use our e-commerce app, Saket Sweets, available on the Google Play Store and Apple App Store.
1. Information We Collect
We collect the following types of information when you use Saket Sweets:
- Personal Information: When you create an account, place an order, or contact us, we collect personal information such as your name, email address, phone number, and delivery address.
- Payment Information: We collect payment details to process your purchases. Payment information is encrypted and securely transmitted to our payment providers.
- Device Information: We collect information about your device, such as your IP address, operating system, device type, and app usage data.
- Usage Information: We track how you interact with the app, including browsing patterns, order history, and preferences, to improve your shopping experience.
2. How We Use Your Information
We use your data for the following purposes:
- Order Processing and Delivery: Your personal and payment information is used to process and deliver your orders.
- Customer Support: We may use your contact information to communicate with you regarding your orders, address inquiries, or send updates.
- App Improvements: Usage data helps us enhance the app’s features and provide a better user experience.
- Marketing and Promotions: With your consent, we may send you information about special offers, new products, or promotions related to Saket Sweets.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:
- Service Providers: We may share your information with third-party providers that help us deliver our services, such as payment processors, delivery partners, or hosting services.
- Legal Obligations: We may disclose your information when required by law or in response to legal requests, such as to comply with regulatory requirements or protect our rights.
4. Data Security
We use industry-standard security measures, including encryption and secure data storage, to protect your personal information from unauthorized access, alteration, or disclosure.
5. Your Data Rights
You have the right to:
- Access Your Data: Request access to the personal information we hold about you.
- Update or Correct Your Data: Update your personal information if it is inaccurate or incomplete.
- Delete Your Data: Request the deletion of your account or personal data.
- Opt-Out of Marketing: You can opt out of receiving promotional emails at any time by adjusting your preferences in the app settings or using the unsubscribe link in emails.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, such as processing your orders or complying with legal obligations.
7. Children’s Privacy
Saket Sweets is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have received personal data from a child, please contact us so we can take appropriate action.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and you will be notified of any significant changes through the app or email.
9. Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us at:
Email: [email protected]